Last Updated: 9 September 2026
This Cancellation & Refund Policy explains the cancellation and refund conditions applicable to bookings made through Supreme Travels (“we”, “us”, “our”, “the Company”).
By making a booking with Supreme Travels, you agree to the cancellation and refund conditions applicable to your specific travel arrangements.
The exact cancellation conditions may vary depending on the airline, hotel, tour operator, travel provider, ticket type, fare rules and other suppliers involved in your booking.
If you or any member of your party needs to cancel a booking, the Lead Passenger or the person who made the booking must notify Supreme Travels as soon as possible.
Cancellation requests should be made in writing by email.
Email: info@suprem-travels.co.uk
A cancellation will normally take effect from the date we receive your written cancellation request.
Simply failing to travel or failing to use a booked service does not automatically constitute a cancellation.
A deposit is required to confirm many bookings.
Depending on the travel arrangements, the initial deposit may generally be between £100 and £150 per person.
Deposits are normally non-refundable once a booking has been confirmed, subject to the applicable booking conditions and any statutory rights that may apply.
Where a supplier has imposed additional cancellation charges, these may also be deducted from any amount refundable to you.
If you cancel your booking before the relevant ticket has been issued, a minimum cancellation charge of £75 per person, plus any applicable loss of deposit or supplier charges, may apply.
The actual cancellation amount will depend on the terms of your particular booking.
We will confirm the applicable cancellation charges when your cancellation request is processed.
Once a flight or other travel ticket has been issued, cancellation charges can be substantial.
Depending on the fare and supplier conditions, cancellation after ticket issue may result in the loss of up to 100% of the total cost of the relevant travel arrangements.
Some tickets may be completely non-refundable.
You should contact us before cancelling so that we can check the applicable airline or supplier conditions and advise you of the expected cancellation charges.
Charter flight bookings may be subject to a 100% cancellation charge before or after ticket issue, where this condition applies to the specific booking.
The cancellation conditions applicable to your charter booking will be provided or confirmed at the time of booking.
Scheduled airline tickets are subject to the fare rules and cancellation conditions imposed by the relevant airline.
Depending on the fare purchased, a ticket may be:
Fully refundable
Partially refundable
Refundable subject to a cancellation fee
Non-refundable
Refundable only for certain taxes or charges
Any refund will be calculated according to the applicable airline and supplier conditions.
Where you are entitled to a refund, we will process the refund after deducting any applicable:
Cancellation charges
Airline or supplier penalties
Amendment or administration fees
Non-refundable deposits
Non-refundable ticket costs
Other charges that you have agreed to pay as part of your booking
Refunds will normally be made using the original payment method where reasonably possible.
The time required for a refund to reach your account may depend on the airline, supplier, bank, card issuer or payment provider.
In some circumstances, Supreme Travels may need to wait for an airline, hotel, tour operator or other supplier to process or release funds before we can issue a refund to you.
Where this occurs, we will take reasonable steps to follow up with the relevant supplier and keep you informed where appropriate.
The refund amount will be subject to the supplier’s applicable terms and conditions and any rights you have under applicable law.
Certain travel services may be non-refundable.
These may include, depending on the specific booking:
Non-refundable flight tickets
Certain promotional fares
Hotel bookings with non-refundable rates
Travel insurance premiums
Special offers
Certain additional travel services
Supplier fees and charges
We will provide information about applicable non-refundable items where reasonably possible before you complete your booking.
We strongly recommend purchasing suitable travel insurance at the time of booking.
Travel insurance may provide protection against certain cancellation costs depending on the circumstances and the terms of the insurance policy.
Insurance premiums are generally non-refundable once the policy has been issued, subject to the insurer’s terms and applicable law.
If you choose not to purchase travel insurance, you may be responsible for cancellation costs that could otherwise have been covered by an appropriate policy.
In exceptional circumstances, we may need to cancel your travel arrangements.
If we cancel a booking, we will notify you as soon as reasonably practicable.
Where you are legally entitled to a refund, we will arrange the applicable refund in accordance with the terms of your booking and applicable law.
Depending on the circumstances, you may also be offered alternative travel arrangements where available.
If an airline, hotel, tour operator or other supplier cancels or materially changes your travel arrangements, your rights will depend on the nature of the booking, the supplier’s terms and applicable law.
Where appropriate, we will assist you in understanding the available options and, where applicable, processing a refund or alternative arrangement.
Once a refund has been approved and funds have been received or released by the relevant supplier, we will process the refund as soon as reasonably practicable.
The time taken for the refund to appear in your account may vary depending on the payment method and financial institution.
Third-party processing times are outside our direct control.
If you do not travel or fail to use your booked flight, hotel, transfer, tour or other service without cancelling in advance, this may be treated as a no-show.
No-show bookings may be non-refundable and may be subject to additional charges imposed by the relevant supplier.
You should contact us as soon as possible if you know that you will not be able to travel.
Before cancelling your booking, you may wish to ask us whether your travel arrangements can be changed or amended.
Depending on the airline or supplier, it may be possible to change:
Travel dates
Flight times
Passenger details
Accommodation dates
Other elements of your booking
Changes may be subject to amendment fees, fare differences and supplier charges.
We will advise you of any applicable costs before processing a permitted change.
To request a cancellation or refund, please contact us using the details below.
Please include:
Lead Passenger’s full name
Booking reference
Travel dates
Contact details
Details of the cancellation or refund request
Email: info@suprem-travels.co.uk
We may request additional information to verify the booking before processing your request.
Nothing in this Cancellation & Refund Policy is intended to remove or restrict any rights you may have under applicable UK consumer protection or travel legislation.
Where mandatory legal rights provide you with a refund, cancellation right or other remedy, those rights will apply regardless of the terms stated in this policy.
If you have any questions about the cancellation conditions applicable to your booking, please contact Supreme Travels before cancelling whenever possible.
Supreme Travels
Website: http://suprem-travels.co.uk
Email: info@suprem-travels.co.uk
We will check the applicable booking conditions and advise you of any known cancellation charges and potential refund before proceeding, where reasonably possible.
